Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United States : 1 - 2 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Do you refund shipping overages and why does shipping seem so high?

I do refund shipping overages, if it will save you $2.00 or more. I will go ahead and refund the shipping overages. You don't even have to ask.
Shipping does not account for multiple items, which is why it can be very high...I will manually go in, when I package your item and refund you the overages on shipping. Hope this does not discourage you from ordering from Whistle Stop Wool. I will make the shipping right for you. No one wants to overpay for shipping, even me.

What does it mean when you say your wool is felted?

It means that I have washed the wool so it has shrunk. This tightens the fibers and helps prevent fraying for people that do wool appliqué and rug hooking. Think of the time your sweater was thrown in the dryer and it came out the size for a doll. So if you want wool that has not been felted, you can send me a custom request and I might have bolts that I have not washed all of the yardage.

Why does my wool look different than what I saw on my computer?

Computer monitors are just different in how they depict color. Know that there will be some differences. Please read the description of the item where I will also describe the color if necessary. If it is just horribly wrong, please contact me and I will make it right.

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