Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I do refund shipping overages, if it will save you $2.00 or more. I will go ahead and refund the shipping overages. You don't even have to ask.
Shipping does not account for multiple items, which is why it can be very high...I will manually go in, when I package your item and refund you the overages on shipping. Hope this does not discourage you from ordering from Whistle Stop Wool. I will make the shipping right for you. No one wants to overpay for shipping, even me.
It means that I have washed the wool so it has shrunk. This tightens the fibers and helps prevent fraying for people that do wool appliqué and rug hooking. Think of the time your sweater was thrown in the dryer and it came out the size for a doll. So if you want wool that has not been felted, you can send me a custom request and I might have bolts that I have not washed all of the yardage.
Computer monitors are just different in how they depict color. Know that there will be some differences. Please read the description of the item where I will also describe the color if necessary. If it is just horribly wrong, please contact me and I will make it right.